Principles of total quality management / Jhon Ven Saiint L. Pasahol, Chandra R. Tingga, and Shiela C. Castillo.
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TextPublication details: Intramuros, Manila : Mindshapers Co., Inc., c2024Description: viii, 174 pages ; 25 cmISBN: 978-971-9655-93-0Subject(s): TOTAL QUALITY MANAGEMENTLOC classification: HD 62.15 P37 2021| Item type | Current library | Home library | Collection | Shelving location | Call number | Status | Date due | Barcode |
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NU Fairview College LRC | NU Fairview College LRC | School of Business and Accountancy | Filipiniana | FIL HD 62.15 P37 2024 (Browse shelf(Opens below)) | Available | NUFAI000005353 |
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| FIL HD 62.7 Y33 2024 Entrepreneurial management / | FIL HD 62.15 C36 2023 Total quality management / | FIL HD 62.15 C36 2023 Total quality management / | FIL HD 62.15 P37 2024 Principles of total quality management / | FIL HD 5713.6 H86 2009 Human resource development: the Philippine experience / | FIL HD 2346 V57 2023 The Filipino entrepreneur : opportunities and strategies in a growth economy : text and cases / | FIL HD 2741 C33 2021 Corporate governance, business ethics, risk management and internal control / |
Includes references.
Chapter 1 : Total Quality Management. -- Chapter 2 : Gurus of Quality Management. -- Chapter 3 : Concept of Quality Management. -- Chapter 4 : Leaders in Total Quality Management. -- Chapter 5 : Customer Satisfaction. -- Chapter 6 : Service Quality. -- Chapter 7 : Customer Retention. -- Chapter 8 : Employee involvement. -- Chapter 9 : Process Improvement. -- Chapter 10 : Benchmarking. -- Chapter 11 : Environmental management System. -- Chapter 12 : Quality Function Deployment. -- Case Studies.
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