Principles of total quality management /
Pasahol, Jhon Ven Saint L.
Principles of total quality management / Jhon Ven Saiint L. Pasahol, Chandra R. Tingga, and Shiela C. Castillo. - Intramuros, Manila : Mindshapers Co., Inc., c2024. - viii, 174 pages ; 25 cm.
Includes references.
Chapter 1 : Total Quality Management. -- Chapter 2 : Gurus of Quality Management. -- Chapter 3 : Concept of Quality Management. -- Chapter 4 : Leaders in Total Quality Management. -- Chapter 5 : Customer Satisfaction. -- Chapter 6 : Service Quality. -- Chapter 7 : Customer Retention. -- Chapter 8 : Employee involvement. -- Chapter 9 : Process Improvement. -- Chapter 10 : Benchmarking. -- Chapter 11 : Environmental management System. -- Chapter 12 : Quality Function Deployment. -- Case Studies.
978-971-9655-93-0
TOTAL QUALITY MANAGEMENT.
HD 62.15 P37 2021
Principles of total quality management / Jhon Ven Saiint L. Pasahol, Chandra R. Tingga, and Shiela C. Castillo. - Intramuros, Manila : Mindshapers Co., Inc., c2024. - viii, 174 pages ; 25 cm.
Includes references.
Chapter 1 : Total Quality Management. -- Chapter 2 : Gurus of Quality Management. -- Chapter 3 : Concept of Quality Management. -- Chapter 4 : Leaders in Total Quality Management. -- Chapter 5 : Customer Satisfaction. -- Chapter 6 : Service Quality. -- Chapter 7 : Customer Retention. -- Chapter 8 : Employee involvement. -- Chapter 9 : Process Improvement. -- Chapter 10 : Benchmarking. -- Chapter 11 : Environmental management System. -- Chapter 12 : Quality Function Deployment. -- Case Studies.
978-971-9655-93-0
TOTAL QUALITY MANAGEMENT.
HD 62.15 P37 2021
