Normal view MARC view ISBD view

Principles of total quality management / Jhon Ven Saiint L. Pasahol, Chandra R. Tingga, and Shiela C. Castillo.

By: Pasahol, Jhon Ven Saint L [author.]Contributor(s): Tingga, Chandra R [author.] | Castillo, Shiela C [author.]Material type: Text

TextPublication details: Intramuros, Manila : Mindshapers Co., Inc., c2024Description: viii, 174 pages ; 25 cmISBN: 978-971-9655-93-0Subject(s): TOTAL QUALITY MANAGEMENTLOC classification: HD 62.15 P37 2021

Contents:

Chapter 1 : Total Quality Management. -- Chapter 2 : Gurus of Quality Management. -- Chapter 3 : Concept of Quality Management. -- Chapter 4 : Leaders in Total Quality Management. -- Chapter 5 : Customer Satisfaction. -- Chapter 6 : Service Quality. -- Chapter 7 : Customer Retention. -- Chapter 8 : Employee involvement. -- Chapter 9 : Process Improvement. -- Chapter 10 : Benchmarking. -- Chapter 11 : Environmental management System. -- Chapter 12 : Quality Function Deployment. -- Case Studies.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings ( 1 )
Title notes ( 2 )
Comments ( 0 )
Images

Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode
Books	NU Fairview College LRC	NU Fairview College LRC	School of Business and Accountancy	Filipiniana	FIL HD 62.15 P37 2024 (Browse shelf(Opens below))	Available		NUFAI000005353

Includes references.

There are no comments on this title.

to post a comment.

Click on an image to view it in the image viewer