3G handy guide : exhance customer service experience / 3G E-Learning LLC.
Material type:
TextPublication details: E-Learning LLC : United State of America, c2019Description: vii, 246 pages : illustrations ; 24 cmISBN: 978-1-98462-551-9Subject(s): CUSTOMER SERVICELOC classification: HF 5415.4 T74 2019
Contents:
1. Introduction to customer service -- 2. Customer relationship management -- 3. Customer segmentation -- 4. Customer service techniques -- 5. Customer enhancement and loyalty -- 6. Customer retention and acquisition -- References -- Index
| Item type | Current library | Home library | Collection | Shelving location | Call number | Status | Date due | Barcode |
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NU Fairview College LRC | NU Fairview College LRC | School of Business and Accountancy | General Circulation | GC HF 5415.4 T74 2019 (Browse shelf(Opens below)) | Available | NUFAI000004791 |
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Includes references and indexes.
1. Introduction to customer service -- 2. Customer relationship management -- 3. Customer segmentation -- 4. Customer service techniques -- 5. Customer enhancement and loyalty -- 6. Customer retention and acquisition -- References -- Index
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