Service management : Operations, strategy, information technology / Sanjeev Bordoloi, James Fitzsimmons, and Mona Fitzsimmons.
Material type:
TextPublication details: New York : McGraw Hill LLC, c2023Edition: Tenth EditionDescription: xix, 524 pages : illustrations ; 28 cmISBN: 978-1-265-07553-8Subject(s): SERVICE INDUSTRIES -- MANAGEMENTLOC classification: HD 9980.5 B67 2023
Contents:
Part one : Understanding services -- Part two : Designing the service enterprise -- Part three : Managing service operations -- Part four : Quantitative models for service management.
| Item type | Current library | Home library | Collection | Shelving location | Call number | Status | Date due | Barcode |
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NU Fairview College LRC | NU Fairview College LRC | School of Business and Accountancy | General Circulation | GC HD 9980.5 B67 2023 (Browse shelf(Opens below)) | Available | NUFAI000005144 |
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| GC HD 62.7 C87 2021 Getting started in small business / | GC HD 62.7 T97 2022 Small Business Taxes For Dummies / | GC HD 69.75 T47 2023 3G handy guide : project management / | GC HD 9980.5 B67 2023 Service management : Operations, strategy, information technology / | GC HD 179 M49 2024 The personal finance cookbook : easy-to-follow recipes to remedy your financial problems / | GC HD 31 B88 2018 50 business classics : your shortcut to the most important ideas on innovation, management, and strategy / | GC HD 31 M36 2022 Management handbook / |
Includes index.
Part one : Understanding services -- Part two : Designing the service enterprise -- Part three : Managing service operations -- Part four : Quantitative models for service management.
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