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Service management : Operations, strategy, information technology /

Bordoloi, Sanjeev

Service management : Operations, strategy, information technology / Sanjeev Bordoloi, James Fitzsimmons, and Mona Fitzsimmons. - Tenth Edition - New York : McGraw Hill LLC, c2023. - xix, 524 pages : illustrations ; 28 cm

Includes index.

Part one : Understanding services -- Part two : Designing the service enterprise -- Part three : Managing service operations -- Part four : Quantitative models for service management.

ISBN: 978-1-265-07553-8

Subjects--Topical Terms:
SERVICE INDUSTRIES -- MANAGEMENT.

LC Class. No.: HD 9980.5 B67 2023

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