Service management : (Record no. 4621)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01009nam a22002537a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240311170328.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240311b ph ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-1-265-07553-8 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | NUFAIRVIEW |
| Transcribing agency | NUFAIRVIEW |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD 9980.5 B67 2023 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bordoloi, Sanjeev |
| Relator term | author |
| 245 ## - TITLE STATEMENT | |
| Title | Service management : |
| Remainder of title | Operations, strategy, information technology / |
| Statement of responsibility, etc. | Sanjeev Bordoloi, James Fitzsimmons, and Mona Fitzsimmons. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Tenth Edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | McGraw Hill LLC, |
| Date of publication, distribution, etc. | c2023. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xix, 524 pages : |
| Other physical details | illustrations ; |
| Dimensions | 28 cm |
| 365 ## - TRADE PRICE | |
| Price amount | 9075 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes index. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part one : Understanding services -- Part two : Designing the service enterprise -- Part three : Managing service operations -- Part four : Quantitative models for service management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | SERVICE INDUSTRIES -- MANAGEMENT. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Fitzsimmons, James |
| Relator term | co-author |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Fitzsimmons, Mona |
| Relator term | co-author |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| School of Business and Accountancy | NU Fairview College LRC | NU Fairview College LRC | General Circulation | 03/11/2024 | 9075 | 1 | GC HD 9980.5 B67 2023 | NUFAI000005144 | 01/27/2025 | 01/27/2025 | 03/11/2024 | Books |
