Service encounters in tourism, events and hospitality : staff perspectives / Miriam Firth.
Material type:
TextSeries: Aspects of tourism ; 87Publisher: Bristol, UK ; Blue Ridge Summit, PA : Channel View Publications, c2020Description: 188 pages : illustrations ; 23 cmISBN: 978-1-84541-726-0Subject(s): Tourism -- Customer services | Special events industry -- Customer services | Hospitality industry -- Customer services | Customer relationsLOC classification: G155 F57 2020Summary: "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- Provided by publisher.
| Item type | Current library | Home library | Collection | Shelving location | Call number | Status | Date due | Barcode |
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NU Fairview College LRC | NU Fairview College LRC | School of Tourism and Hospitality Management | General Circulation | GC G 155 F57 2020 (Browse shelf(Opens below)) | Available | NUFAI000004809 |
Includes bibliographical references (pages 172-181) and index.
"This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- Provided by publisher.
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