Service encounters in tourism, events and hospitality : (Record no. 4564)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01255nam a22002657a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240307133804.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240307b ph ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-1-84541-726-0 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NU Fairview |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | G155 F57 2020 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Firth, Miriam, |
| Relator term | author |
| 245 10 - TITLE STATEMENT | |
| Title | Service encounters in tourism, events and hospitality : |
| Remainder of title | staff perspectives / |
| Statement of responsibility, etc. | Miriam Firth. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Bristol, UK ; |
| -- | Blue Ridge Summit, PA : |
| Name of producer, publisher, distributor, manufacturer | Channel View Publications, |
| Date of production, publication, distribution, manufacture, or copyright notice | c2020. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 188 pages : |
| Other physical details | illustrations ; |
| Dimensions | 23 cm. |
| 365 ## - TRADE PRICE | |
| Price amount | 2,550.00 |
| 490 0# - SERIES STATEMENT | |
| Series statement | Aspects of tourism ; |
| Volume/sequential designation | 87 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (pages 172-181) and index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- |
| Assigning source | Provided by publisher. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Tourism |
| General subdivision | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Special events industry |
| General subdivision | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hospitality industry |
| General subdivision | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Coded location qualifier | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| School of Tourism and Hospitality Management | NU Fairview College LRC | NU Fairview College LRC | General Circulation | 11/10/2023 | Purchased | 2,550.00 | GC G 155 F57 2020 | NUFAI000004809 | 03/07/2024 | 03/07/2024 | Books |
