Quality service management in tourism and hospitality / Manmohan Negi.

By: Negi, Manmohan [author.]Material type: TextTextPublication details: New Delhi : Paradise Press, c2023Description: x, 299 pages : illustration ; 24 cmISBN: 978-93-92333-33-0Subject(s): TOURISM -- MANAGEMENT | HOSPITALITY INDUSTRY -- MANAGEMENTLOC classification: TX 911.3 N44 2023
Contents:
1. Unique characteristics of tourism and hospitality services -- 2. Service quality and dimensions pertinent to tourism and hospitality services -- 3. The impact of people, process and physical evidence on tourism and hospitality service quality -- 4. Service quality, customer satisfaction and value in tourism and hospitality industry. -- 5. Service quality measurement in hospitality industry -- 6. Tourism and hospitality: service skills planning -- 7. Service quality and effectiveness management -- Index.
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Item type Current library Home library Collection Shelving location Call number Status Notes Date due Barcode
Books Books NU Fairview College LRC
NU Fairview College LRC
School of Tourism and Hospitality Management General Circulation GC TX 911.3 N44 2023 (Browse shelf(Opens below)) Available asl 4/30/2025 NUFAI000005567

Includes index.

1. Unique characteristics of tourism and hospitality services -- 2. Service quality and dimensions pertinent to tourism and hospitality services -- 3. The impact of people, process and physical evidence on tourism and hospitality service quality -- 4. Service quality, customer satisfaction and value in tourism and hospitality industry. -- 5. Service quality measurement in hospitality industry -- 6. Tourism and hospitality: service skills planning -- 7. Service quality and effectiveness management -- Index.

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