Quality service management in tourism and hospitality /
Negi, Manmohan,
Quality service management in tourism and hospitality / Manmohan Negi. - New Delhi : Paradise Press, c2023. - x, 299 pages : illustration ; 24 cm.
Includes index.
1. Unique characteristics of tourism and hospitality services -- 2. Service quality and dimensions pertinent to tourism and hospitality services -- 3. The impact of people, process and physical evidence on tourism and hospitality service quality -- 4. Service quality, customer satisfaction and value in tourism and hospitality industry. -- 5. Service quality measurement in hospitality industry -- 6. Tourism and hospitality: service skills planning -- 7. Service quality and effectiveness management -- Index.
978-93-92333-33-0
TOURISM--MANAGEMENT.
HOSPITALITY INDUSTRY--MANAGEMENT.
TX 911.3 N44 2023
Quality service management in tourism and hospitality / Manmohan Negi. - New Delhi : Paradise Press, c2023. - x, 299 pages : illustration ; 24 cm.
Includes index.
1. Unique characteristics of tourism and hospitality services -- 2. Service quality and dimensions pertinent to tourism and hospitality services -- 3. The impact of people, process and physical evidence on tourism and hospitality service quality -- 4. Service quality, customer satisfaction and value in tourism and hospitality industry. -- 5. Service quality measurement in hospitality industry -- 6. Tourism and hospitality: service skills planning -- 7. Service quality and effectiveness management -- Index.
978-93-92333-33-0
TOURISM--MANAGEMENT.
HOSPITALITY INDUSTRY--MANAGEMENT.
TX 911.3 N44 2023
