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Front office operations : a guide to effective customer service / Dr. Grayfield T. Bajao and Dr. Rene D. Osorno

By: Badjao, Grayfield T [author]Contributor(s): Osorno, Rene D [co-author]Material type: Text

TextPublication details: Quezon City : Wiseman's Books Trading, Inc., c2020Description: x, 334 pages ; 25 cmISBN: 978-621-418-094-3Subject(s): HOTEL FRONT DESK PERSONNELLOC classification: TX 911.3 B35 2020

Contents:

Module 1 : Provide information in the hotel front office operations -- Module 2 : Provide effective customer service -- Module 3 : Receive and process reservations -- Module 4 : Operate computerized reservations system -- Module 5 : Provide accommodation reception services -- Module 6 : Conduct night audit -- Module 7 : Provide club reception services -- Module 8 : Provide concierge and bell services.

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Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Notes	Date due	Barcode
Books	NU Fairview College LRC	NU Fairview College LRC	School of Tourism and Hospitality Management	Filipiniana	FIL TX 911.3 B35 2020 (Browse shelf(Opens below))	c.1	Available	Hospitality Management		NUFAI000004743
Books	NU Fairview College LRC	NU Fairview College LRC	School of Tourism and Hospitality Management	Filipiniana	FIL TX 911.3 B35 2020 (Browse shelf(Opens below))	c.2	Available	Hospitality Management		NUFAI000005739

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Previous	FIL TX 911.3 B35 2021 Quality service management in tourism and hospitality	FIL TX 911.3 B35 2020 Front office operations : a guide to effective customer service /	FIL TX 911.3 B35 2020 Practicum training record book for hospitality management /	FIL TX 911.3 B35 2020 Front office operations : a guide to effective customer service /	FIL TX 911.3 B35 2021 Fundamentals in lodging operations	FIL TX 911.3 B35 2021 Fundamentals in lodging operations	FIL TX 911.3 B35 2021 Operations management in hospitality and tourism business /	Next

Includes bibliographical references.

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