Interpersonal skills in organizations / Suzanne C. de Janasz, Dowd, Karen O, and Beth Z. Schneider.

Includes index.

Unit 1: Intrapersonal Effectiveness: Understanding Yourself Chapter 1: Journey into Self-awareness -- Chapter 2: Self-disclosure and Trust -- Chapter 3: Establishing Goals Consistent with Your Values and Ethics -- Chapter 4: Self-management -- Unit 2: Interpersonal Effectiveness: Understanding and Working with Others Chapter 5: Understanding and Working with Diverse Others Chapter 6: Listening and Nonverbal Communication -- Chapter 7: Communicating Effectively -- Chapter 8: Persuading Individuals and Audiences -- Unit 3: Understanding and Working in Teams Chapter 9: Negotiation -- Chapter 10: Building Teams and Work Groups -- Chapter 11: Managing Conflict -- Chapter 12: Achieving Business Results through Effective Meetings -- Chapter 13: Facilitating Team Success -- Chapter 14: Making Decisions and Solving Problems Creatively -- Unit 4: Leading Individuals and Groups -- Chapter 15: Effective and Ethical Use of Power and Influence -- Chapter 16: Networking and Mentoring -- Chapter 17: Coaching and Providing Feedback for Improved Performance -- Chapter 18: Leading and Empowering Self and Others -- Chapter 19: Project Management.