Service encounters in tourism, events and hospitality : staff perspectives / Miriam Firth.
Material type:
TextSeries: Aspects of tourism ; 87Publisher: Bristol, UK ; Blue Ridge Summit, PA : Channel View Publications, c2020Description: 188 pages : illustrations ; 23 cmISBN: 978-1-84541-726-0Subject(s): Tourism -- Customer services | Special events industry -- Customer services | Hospitality industry -- Customer services | Customer relationsLOC classification: G155 F57 2020Summary: "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- Provided by publisher.
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NU Fairview College LRC | NU Fairview College LRC | School of Tourism and Hospitality Management | General Circulation | GC G 155 F57 2020 (Browse shelf(Opens below)) | Available | NUFAI000004809 |
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| GC G 155 D89 2020 Tourism economics and policy / | GC G 155 E94 2021 Events tourism : critical insights and contemporary perspectives / | GC G 155 F46 2018 Femininities in the field : tourism and transdisciplinary research / | GC G 155 F57 2020 Service encounters in tourism, events and hospitality : staff perspectives / | GC G 155 F58 2013 501 must visit wild places | GC G 155 G74 2021 Greenland tourism : explore the beauty of greenland / | GC G 155 G83 2021 Guam tourism: planning your holiday in Guam / |
Includes bibliographical references (pages 172-181) and index.
"This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- Provided by publisher.
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