Total quality management / Angelita Ong Camilar-Serrano

By: Camilar-Serrano, Angelita Ong [author]Material type: TextTextPublication details: Intramuros, Manila : Unlimited Books Library Services & Publishing Inc., c2023Edition: SECOND EDITIONDescription: x, 260 pages : black and white illustrations ; 26 cmISBN: 978-621-427-142-9Subject(s): TOTAL QUALITY MANAGEMENTLOC classification: HD 62.15 C36 2023
Contents:
Preface -- Acknowledgment -- Chapter 1 : Introduction to TQM -- Chapter 2 : Strategic dimensions of quality -- Chapter 3 : Gurus of total quality management -- Chapter 4 : Kaizen: concepts and systems -- Chapter 5 : Good housekeeping -- Chapter 6 : Phases of TQM implementation -- Chapter 7 : TQM and planning tools -- Chapter 8 : Customer value strategy -- Chapter 9 : Quality standards -- Bibliography -- Webliography.
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Holdings
Item type Current library Home library Collection Shelving location Call number Copy number Status Date due Barcode
Books Books NU Fairview College LRC
NU Fairview College LRC
School of Business and Accountancy Filipiniana FIL HD 62.15 C36 2023 (Browse shelf(Opens below)) Available NUFAI000004497
Books Books NU Fairview College LRC
NU Fairview College LRC
School of Business and Accountancy Filipiniana FIL HD 62.15 C36 2023 (Browse shelf(Opens below)) c.2 Available NUFAI000004410

Includes bibliographic references.

Preface -- Acknowledgment -- Chapter 1 : Introduction to TQM -- Chapter 2 : Strategic dimensions of quality -- Chapter 3 : Gurus of total quality management -- Chapter 4 : Kaizen: concepts and systems -- Chapter 5 : Good housekeeping -- Chapter 6 : Phases of TQM implementation -- Chapter 7 : TQM and planning tools -- Chapter 8 : Customer value strategy -- Chapter 9 : Quality standards -- Bibliography -- Webliography.

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