Total quality management /
Camilar-Serrano, Angelita Ong
Total quality management / Angelita Ong Camilar-Serrano - SECOND EDITION - Intramuros, Manila : Unlimited Books Library Services & Publishing Inc., c2023. - x, 260 pages : black and white illustrations ; 26 cm.
Includes bibliographic references.
Preface -- Acknowledgment -- Chapter 1 : Introduction to TQM -- Chapter 2 : Strategic dimensions of quality -- Chapter 3 : Gurus of total quality management -- Chapter 4 : Kaizen: concepts and systems -- Chapter 5 : Good housekeeping -- Chapter 6 : Phases of TQM implementation -- Chapter 7 : TQM and planning tools -- Chapter 8 : Customer value strategy -- Chapter 9 : Quality standards -- Bibliography -- Webliography.
978-621-427-142-9
TOTAL QUALITY MANAGEMENT
HD 62.15 C36 2023
Total quality management / Angelita Ong Camilar-Serrano - SECOND EDITION - Intramuros, Manila : Unlimited Books Library Services & Publishing Inc., c2023. - x, 260 pages : black and white illustrations ; 26 cm.
Includes bibliographic references.
Preface -- Acknowledgment -- Chapter 1 : Introduction to TQM -- Chapter 2 : Strategic dimensions of quality -- Chapter 3 : Gurus of total quality management -- Chapter 4 : Kaizen: concepts and systems -- Chapter 5 : Good housekeeping -- Chapter 6 : Phases of TQM implementation -- Chapter 7 : TQM and planning tools -- Chapter 8 : Customer value strategy -- Chapter 9 : Quality standards -- Bibliography -- Webliography.
978-621-427-142-9
TOTAL QUALITY MANAGEMENT
HD 62.15 C36 2023
