Wikibrands : reinventing your company in a customer-driven marketplace / Sean Moffitt and Mike Dover.
Material type:
Item type | Current library | Home library | Collection | Shelving location | Call number | Status | Date due | Barcode |
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NU Fairview College LRC | NU Fairview College LRC | School of Business and Accountancy | General Circulation | GC HD 69 M64 2011 (Browse shelf(Opens below)) | Available | NUFAI000003023 |
Includes references and index.
The birth of wikibrands: from ownership, trust, want, preference, love, and now participation
a 150-year fascination
The Wikibrand rallying cry: the new "mad men"
A wikibrand road map: taking the high road and avoiding the potholes of a collaborative brand path
The six benefits of wikibrands: marketing doesn't fit in tiny boxes anymore
A wikibrand culture: changing your mind-set about the brand customer
Focus: if I don't know where you're going, I don't want you getting there fast
Language and content : business gets humanized and presses the "awesome" button
Incentives, motivations, and outreach: brand fans do it for themselves, not for you
Rules, guidelines and rituals: this is how we do things, and that's ok
Tools and platforms: if you build it, they may come
Community development: the life stages of a wikibrand community
Internalizing community and channeling Tom Sawyer: the graying line between employee and enthusiast champions
Community management: how to build a brand garden, not a ghost town
Measurement and metrics: the imperfect science of monitoring wikibrand performance
The personal wikibrand: your brand is what they say about you when you're not in the room
The future: brand participation comes alive in the company
Reference guide: wikibrands extended.
Sean Moffitt and Mike Dover show you how to take advantage of the exciting new models of business and technologies--and enthusiastic online communities--one click at a time. publisher description
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