000			01707nam a22002417a 4500
003			NU
005			20240124151158.0
008			240124b ph ||||| |||| 00| 0 eng d
020			_a978-621-04-5022-4
040			_aNUFAIRVIEW _cNUFAIRVIEW
050			_aTX 911.3 G66 2023
100			_aGonzalo, Richard Philip A. _eauthor
245			_aApplied business tools and technologies in hotel and restaurant management (HRM) / _cRichard Philip A. Gonzalo and Calixto Terence I. Obong
250			_aFIRST EDITION
260			_aQuezon City : _bRex Book Store Inc., _cc2023
300			_avi, 167 pages : _bblack and white illustrations ; _c25 cm.
365			_b215
504			_aIncludes bibliographic references and index.
505			_aPreface -- Chapter 1 : Management in service-oriented business settings -- Chapter 2 : The tourism and hospitality industry : implications on management of service-oriented businesses -- Chapter 3 : Overview of business tools and technologies used in hotel and restaurant setting -- Chapter 4 : Operations management in service-oriented businesses in tourism -- Chapter 5 : Global distribution system and computer reservations system -- Chapter 6 : Property management system -- Chapter 7 : Marketing and sales activities in the hotel and restaurant business -- Chapter 8 : Customer and guest service activities -- Chapter 9 : Procurement and inventory management -- Chapter 10 : Administrative activities and information systems of service-oriented businesses -- Chapter 11 : Strategic management in service-oriented businesses -- Glossary -- Bibliography -- Index
650			_aHIOSPITALITY INDUSTRY
700			_aObong, Calixto Terence I. _eco-author
942			_2lcc _cBK _n0
999			_c4356 _d4356