TY - BOOK AU - 3G E-Learning, TI - 3G handy guide: exhance customer service experience / SN - 978-1-98462-551-9 AV - HF 5415.4 T74 2019 PY - 2019/// CY - E-Learning LLC PB - United State of America KW - CUSTOMER SERVICE N1 - Includes references and indexes; 1. Introduction to customer service -- 2. Customer relationship management -- 3. Customer segmentation -- 4. Customer service techniques -- 5. Customer enhancement and loyalty -- 6. Customer retention and acquisition -- References -- Index ER -