TY  - BOOK
AU  - Negi, Manmohan,
TI  - Quality service management in tourism and hospitality / 
SN  - 978-93-92333-33-0
AV  - TX 911.3 N44 2023 
PY  - 2023///
CY  - New Delhi
PB  - Paradise Press
KW  - TOURISM
KW  - MANAGEMENT
KW  - HOSPITALITY INDUSTRY
N1  - Includes index; 1. Unique characteristics of tourism and hospitality services -- 2. Service quality and dimensions pertinent to tourism and hospitality services -- 3. The impact of people, process and physical evidence on tourism and hospitality service quality -- 4. Service quality, customer satisfaction and value in tourism and hospitality industry. -- 5. Service quality measurement in hospitality industry -- 6. Tourism and hospitality: service skills planning -- 7. Service quality and effectiveness management -- Index
ER  -