Negi, Manmohan, <br/><br/>
Quality service management in tourism and hospitality /  
Manmohan Negi. 
 - New Delhi :  Paradise Press,  c2023. 
 - x, 299 pages :  illustration ;  24 cm. 
<br/><br/>Includes index. 
<br/><br/>1. Unique characteristics of tourism and hospitality services -- 2. Service quality and dimensions pertinent to tourism and hospitality services -- 3. The impact of people, process and physical evidence on tourism and hospitality service quality -- 4. Service quality, customer satisfaction and value in tourism and hospitality industry. -- 5. Service quality measurement in hospitality industry -- 6. Tourism and hospitality: service skills planning -- 7. Service quality and effectiveness management -- Index. 
<br/><br/><label>ISBN: </label>978-93-92333-33-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOURISM--MANAGEMENT.<br/>HOSPITALITY INDUSTRY--MANAGEMENT.
<br/><br/><label>LC Class. No.: </label>TX 911.3 N44 2023