Improve your communication skills : how to build trust, be heard and communicate with confidence /
Alan Barker.
- Fifth edition.
- London ; New York : Kogan Page, c2019.
- x, 161 pages : illustrations ; 22 cm.
- Creating success series .
Chapter 1 : What is communication?. -- Chapter 2 : What's your communication style?. -- Chapter 3 : Seven ways to improve your conversations. -- Chapter 4 : The skills of enquiry. -- Chapter 5 : The skills of persuasion. -- Chapter 6 : Tough conversations. -- Chapter 7 : Making a presentation. -- Chapter 8 : Putting it in writing. -- Chapter 9 : Networking: the new conversation. --
The ability to communicate is one of the most important attributes needed to conduct business. Alan Barker's jargon-free guide shows how to get the message across every time, verbally and visually