TY  - BOOK
AU  - Pasahol, Jhon Ven Saint L.
AU  - Tingga, Chandra R.
AU  - Castillo, Shiela C.
TI  - Principles of total quality management
SN  - 978-971-9655-93-0
AV  - HD 62.15 P37 2021 
PY  - 2024///
CY  - Intramuros, Manila
PB  - Mindshapers Co., Inc., 
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes references; Chapter 1 : Total Quality Management. -- Chapter 2 : Gurus of Quality Management. -- Chapter 3 : Concept of Quality Management. -- Chapter 4 : Leaders in Total Quality Management. -- Chapter 5 : Customer Satisfaction. -- Chapter 6 : Service Quality. -- Chapter 7 : Customer Retention. -- Chapter 8 : Employee involvement. -- Chapter 9 : Process Improvement. -- Chapter 10 : Benchmarking. -- Chapter 11 : Environmental management System. -- Chapter 12 : Quality Function Deployment. -- Case Studies.
ER  -