Pasahol, Jhon Ven Saint L. <br/><br/>
Principles of total quality management / 
Jhon Ven Saiint L. Pasahol, Chandra R. Tingga, and Shiela C. Castillo. 
 - Intramuros, Manila :  Mindshapers Co., Inc.,   c2024. 
 - viii, 174 pages ;  25 cm. 
<br/><br/>Includes references. 
<br/><br/>Chapter 1 : Total Quality Management. -- Chapter 2 : Gurus of Quality Management. -- Chapter 3 : Concept of Quality Management. -- Chapter 4 : Leaders in Total Quality Management. -- Chapter 5 : Customer Satisfaction. -- Chapter 6 : Service Quality. -- Chapter 7 : Customer Retention. -- Chapter 8 : Employee involvement. -- Chapter 9 : Process Improvement. -- Chapter 10 : Benchmarking. -- Chapter 11 : Environmental management System. -- Chapter 12 : Quality Function Deployment. -- Case Studies.  
<br/><br/><label>ISBN: </label>978-971-9655-93-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT.
<br/><br/><label>LC Class. No.: </label>HD 62.15 P37 2021