TY - BOOK AU - Camilar-Serrano, Angelita Ong. TI - Productivity and quality management / SN - 978-621-427-160-3 AV - TS 155 C36 2023 PY - 2023/// CY - Intramuros, Manila. PB - Mindshapers Co., Inc. KW - PRODUCTION MANAGEMENT KW - QUALITY MANAGEMENT N1 - Includes references; Chapter 1 : Introduction to operations management. - Chapter 2 : Quality management. - Chapter 3 : Quality Costs. - Chapter 4 : TQM Implementation. - Chapter 5 : Global Production management. - Chapter 6 : Lean Enterprise. - Chapter 7 : Business process re-engineering. - Chapter 8 : Employee Involvement. - Chapter 9 : Performance measure. - Chapter 10 : Statistical process control. - Chapter 11 : Total Productive maintenance. - Chapter 12 : Corporate Social Responsibility ER -