TY  - BOOK
AU  - Badjao, Grayfield T.
AU  - Osorno, Rene D.
TI  - Front office operations : : a guide to effective customer service 
SN  - 978-621-418-094-3
AV  - TX 911.3 B35 2020 
PY  - 2020///
CY  - Quezon City
PB  - Wiseman's Books Trading, Inc.
KW  - HOTEL FRONT DESK PERSONNEL
N1  - Includes bibliographical references; Module 1 : Provide information in the hotel front office operations -- Module 2 : Provide effective customer service -- Module 3 : Receive and process reservations -- Module 4 : Operate computerized reservations system -- Module 5 : Provide accommodation reception services -- Module 6 : Conduct night audit -- Module 7 : Provide club reception services -- Module 8 : Provide concierge and bell services
ER  -