Front office operations : a guide to effective customer service /
Dr. Grayfield T. Bajao and Dr. Rene D. Osorno
- Quezon City : Wiseman's Books Trading, Inc., c2020.
- x, 334 pages ; 25 cm
Includes bibliographical references.
Module 1 : Provide information in the hotel front office operations -- Module 2 : Provide effective customer service -- Module 3 : Receive and process reservations -- Module 4 : Operate computerized reservations system -- Module 5 : Provide accommodation reception services -- Module 6 : Conduct night audit -- Module 7 : Provide club reception services -- Module 8 : Provide concierge and bell services.