Badjao, Grayfield T.

Front office operations : a guide to effective customer service / Dr. Grayfield T. Bajao and Dr. Rene D. Osorno - Quezon City : Wiseman's Books Trading, Inc., c2020. - x, 334 pages ; 25 cm

Includes bibliographical references.

Module 1 : Provide information in the hotel front office operations -- Module 2 : Provide effective customer service -- Module 3 : Receive and process reservations -- Module 4 : Operate computerized reservations system -- Module 5 : Provide accommodation reception services -- Module 6 : Conduct night audit -- Module 7 : Provide club reception services -- Module 8 : Provide concierge and bell services.

978-621-418-094-3


HOTEL FRONT DESK PERSONNEL.

TX 911.3 B35 2020