Badjao, Grayfield T. <br/><br/>
Front office operations :   a guide to effective customer service / 
Dr. Grayfield T. Bajao and Dr. Rene D. Osorno 
 - Quezon City :  Wiseman's Books Trading, Inc.,  c2020. 
 - x, 334 pages ;   25 cm 
<br/><br/>Includes bibliographical references. 
<br/><br/>Module 1 : Provide information in the hotel front office operations -- Module 2 : Provide effective customer service -- Module 3 : Receive and process reservations -- Module 4 : Operate computerized reservations system -- Module 5 : Provide accommodation reception services -- Module 6 : Conduct night audit -- Module 7 : Provide club reception services -- Module 8 : Provide concierge and bell services. 
<br/><br/><label>ISBN: </label>978-621-418-094-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOTEL FRONT DESK PERSONNEL.
<br/><br/><label>LC Class. No.: </label>TX 911.3 B35 2020