TY - BOOK AU - Bedi, Siddharth TI - Facility planning and design SN - 978-93-90780-94-5 AV - TX 911.3 F33 2022 PY - 2022/// CY - New Delhi, India PB - Random Publications LLP KW - HOTELS -- PLANNING KW - HOSPITALITY INDUSTRY N1 - Includes bibliographic references and index; 1. Introduction -- 2. Planning for hotel industry -- 3. Location planning of the hotel -- 4. Managing hotel organization -- 5. Service quality at the Excelsior Hotel -- 6. Leadership in management -- 7. The art and science of opening a hotel planning -- 8. Service package design -- 9. Customer information in service consistency -- 10. Layout of the housekeeping department -- 11. Services and facilities -- 12. Capacity planning and organization design ER -