Facility planning and design /
edited by Siddharth Bedi
- New Delhi, India : Random Publications LLP, c2022.
- viii, 274 pages ; 24 cm.
Includes bibliographic references and index.
1. Introduction -- 2. Planning for hotel industry -- 3. Location planning of the hotel -- 4. Managing hotel organization -- 5. Service quality at the Excelsior Hotel -- 6. Leadership in management -- 7. The art and science of opening a hotel planning -- 8. Service package design -- 9. Customer information in service consistency -- 10. Layout of the housekeeping department -- 11. Services and facilities -- 12. Capacity planning and organization design.