TY  - BOOK
AU  - Bordoloi, Sanjeev
AU  - Fitzsimmons, James 
AU  - Fitzsimmons, Mona 
TI  - Service management: Operations, strategy, information technology 
SN  - 978-1-265-07553-8
AV  - HD 9980.5 B67 2023 
PY  - 2023///
CY  - New York
PB  - McGraw Hill LLC
KW  - SERVICE INDUSTRIES -- MANAGEMENT
N1  - Includes index; Part one : Understanding services -- Part two : Designing the service enterprise -- Part three : Managing service operations -- Part four : Quantitative models for service management
ER  -