Bordoloi, Sanjeev <br/><br/>
Service management :  Operations, strategy, information technology / 
Sanjeev Bordoloi, James Fitzsimmons, and Mona Fitzsimmons. 
 - Tenth Edition 
 - New York :  McGraw Hill LLC,  c2023. 
 - xix, 524 pages :  illustrations ;   28 cm 
<br/><br/>Includes index. 
<br/><br/>Part one : Understanding services -- Part two : Designing the service enterprise -- Part three : Managing service operations -- Part four : Quantitative models for service management. 
<br/><br/><label>ISBN: </label>978-1-265-07553-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE INDUSTRIES -- MANAGEMENT.
<br/><br/><label>LC Class. No.: </label>HD 9980.5 B67 2023