Firth, Miriam, <br/><br/>
Service encounters in tourism, events and hospitality :  staff perspectives / 
Miriam Firth. 
 - 188 pages :  illustrations ;  23 cm. 
 - Aspects of tourism ;  87 .
<br/><br/>Includes bibliographical references (pages 172-181) and index. 
<br/><br/> "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- 
<br/><br/><label>ISBN: </label>978-1-84541-726-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Tourism--Customer services.<br/>Special events industry--Customer services.<br/>Hospitality industry--Customer services.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>G155 F57 2020