TY  - BOOK
AU  - Gonzalo, Richard Philip A.
AU  - Obong, Calixto Terence I.
TI  - Applied business tools and technologies in hotel and restaurant management (HRM)
SN  - 978-621-04-5022-4
AV  - TX 911.3 G66 2023 
PY  - 2023///
CY  - Quezon City : 
PB  - Rex Book Store Inc.
KW  - HIOSPITALITY INDUSTRY
N1  - Includes bibliographic references and index; Preface -- Chapter 1 : Management in service-oriented business settings -- Chapter 2 : The tourism and hospitality industry : implications on management of service-oriented businesses -- Chapter 3 : Overview of business tools and technologies used in hotel and restaurant setting -- Chapter 4 : Operations management in service-oriented businesses in tourism -- Chapter 5 : Global distribution system and computer reservations system -- Chapter 6 : Property management system -- Chapter 7 : Marketing and sales activities in the hotel and restaurant business -- Chapter 8 : Customer and guest service activities -- Chapter 9 : Procurement and inventory management -- Chapter 10 : Administrative activities and information systems of service-oriented businesses -- Chapter 11 : Strategic management in service-oriented businesses -- Glossary -- Bibliography -- Index
ER  -