Gonzalo, Richard Philip A. <br/><br/>
Applied business tools and technologies in hotel and restaurant management (HRM) / 
Richard Philip A. Gonzalo and Calixto Terence I. Obong 
 - FIRST EDITION 
 - Quezon City :   Rex Book Store Inc.,  c2023 
 - vi, 167 pages :  black and white illustrations ;  25 cm. 
<br/><br/>Includes bibliographic references and index. 
<br/><br/>Preface -- Chapter 1 : Management in service-oriented business settings -- Chapter 2 : The tourism and hospitality industry : implications on management of service-oriented businesses -- Chapter 3 : Overview of business tools and technologies used in hotel and restaurant setting -- Chapter 4 : Operations management in service-oriented businesses in tourism -- Chapter 5 : Global distribution system and computer reservations system -- Chapter 6 : Property management system -- Chapter 7 : Marketing and sales activities in the hotel and restaurant business -- Chapter 8 : Customer and guest service activities -- Chapter 9 : Procurement and inventory management -- Chapter 10 : Administrative activities and information systems of service-oriented businesses -- Chapter 11 : Strategic management in service-oriented businesses -- Glossary -- Bibliography -- Index 
<br/><br/><label>ISBN: </label>978-621-04-5022-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HIOSPITALITY INDUSTRY
<br/><br/><label>LC Class. No.: </label>TX 911.3 G66 2023