TY  - BOOK
AU  - Camilar-Serrano, Angelita Ong
TI  - Total quality management / 
SN  - 978-621-427-142-9
AV  - HD 62.15 C36 2023 
PY  - 2023///
CY  - Intramuros, Manila : 
PB  - Unlimited Books Library Services & Publishing Inc., 
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes bibliographic references; Preface -- Acknowledgment -- Chapter 1 : Introduction to TQM -- Chapter 2 : Strategic dimensions of quality -- Chapter 3 : Gurus of total quality management -- Chapter 4 : Kaizen: concepts and systems -- Chapter 5 : Good housekeeping -- Chapter 6 : Phases of TQM implementation -- Chapter 7 : TQM and planning tools -- Chapter 8 : Customer value strategy -- Chapter 9 : Quality standards -- Bibliography -- Webliography
ER  -