Camilar-Serrano, Angelita Ong <br/><br/>
Total quality management /  
Angelita Ong Camilar-Serrano 
 - SECOND EDITION 
 - Intramuros, Manila :   Unlimited Books Library Services & Publishing Inc.,   c2023. 
 - x, 260 pages :   black and white illustrations ;   26 cm. 
<br/><br/>Includes bibliographic references. 
<br/><br/>Preface -- Acknowledgment -- Chapter 1 : Introduction to TQM -- Chapter 2 : Strategic dimensions of quality -- Chapter 3 : Gurus of total quality management -- Chapter 4 : Kaizen: concepts and systems -- Chapter 5 : Good housekeeping -- Chapter 6 : Phases of TQM implementation -- Chapter 7 : TQM and planning tools -- Chapter 8 : Customer value strategy -- Chapter 9 : Quality standards -- Bibliography -- Webliography. 
<br/><br/><label>ISBN: </label>978-621-427-142-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD 62.15 C36 2023