Multicultural diversity in the workplace for the tourism professional /
Vic Alcuaz and Ma. Christina G. Aquino
- First Edition
- Manila : Rex Book Store, c2020.
- v, 189 pages ; 25 cm.
Includes index.
Chapter 1. Understanding culture -- Chapter 2 : Key features of culture -- Chapter 3 : Tourism and tourism professional -- Chapter 4 Multicultural diversity in tourism -- Chapter 5 : Multicultural diversity among tourism-related professions -- Chapter 6 : Diversities : simple and complex -- Chapter 7 : Handling guests or customer diversities -- Chapter 8 : Handling multicultural peer diversities -- Chapter 9 : When your superior is diverse -- Chapter 10 : Diversities in diverse locations -- Chapter 11 : Five ways to become a diversity champion -- Chapter 12 : Benefits of a diverse workforce.
This textbook covers basic concepts in culture and multicultural diversity as applied to tourism, the person , and the workplace as provided by Ms. Aquino.