TY - BOOK AU - Thompson, Mark TI - Now, build a great business!: 7 ways to maximize your profits in any market SN - 9780814416976 AV - HD 57.7 T46 2011 PY - 2011/// PB - AMACOM KW - CONSUMER BEHAVIOR KW - CONSUMER SATISFACTION KW - MARKETING N1 - Become a great leader -- Develop a great business plan -- Surround yourself with great people -- Offer a great product or service -- Design a great marketing plan -- Perfect a great sales process -- Create a great customer experience -- Appendix : now, build a great life! N2 - Reveals seven principles that can change one's business for the better, including becoming a great leader, attracting and keeping great people, developing a great business plan, offering a great product or service, delivering superior customer service and more ER -