TY - BOOK AU - Dart, Michael TI - Retails seismic shift SN - 9781250142856 AV - HF 5429 D37 2017 PY - 2017/// PB - St. Martin's Press KW - BUSINESS AND ECONOMICS -- ADVERTISING AND PROMOTION KW - CUSTOMER RELATION KW - RETAIL TRADE -- MANAGEMENT N1 - Introduction: Retail's seismic shift -- Section 1: The causes -- Section 2: How to attract loyal customers -- Section 3: What will the future look like? -- Section 4: How to win -- Section 5: Views from the top ER -