MARC details
| 000 -LEADER |
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| fixed length control field |
03121nam a2200253Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
NU |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20240611142026.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
230620s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
978-0-367-86074-5 |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
NUFAIRVIEW |
| Transcribing agency |
NUFAIRVIEW |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
G 155 K63 2021 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Koc, Erdogan |
| Relator term |
author |
| 245 #0 - TITLE STATEMENT |
|---|
| Title |
Cross-cultural aspects of tourism and hospitality : |
| Remainder of title |
a services marketing and management perspective / |
| Statement of responsibility, etc. |
Erdogan Koc |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Oxon, UK : |
| Name of publisher, distributor, etc. |
Routledge, |
| Date of publication, distribution, etc. |
c2021. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xvi, 354 pages ; |
| Dimensions |
24 cm. |
| 365 ## - TRADE PRICE |
|---|
| Price amount |
55.95 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
1.Introduction: International and Global Nature of Tourism and Hospitality 2. Culture: A Cross-Cultural Perspective. 3. Intercultural Competence, Intercultural Sensitivity, and Cultural Intelligence. 4. Culture and Context in Communication. 5. The Influence of Indulgence and Restraint on Tourism and Hospitality. 6. Power Distance as a Cultural Variable. 7. Uncertainty Avoidance as a Cultural Variable. 8. Masculinity versus Femininity, Gender Egalitarianism, and Assertiveness. 9. The Influence of Individualism and Collectivism on Tourism and Hospitality. 10. Performance and Humane Orientation as Cultural Variables. 11. Time Orientation as a Cultural Variable . 12. A Review of Trompenaars and Hampden-Turner’s Cultural Dimensions. 13. Conclusions |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
"Cross-Cultural Aspects of Tourism and Hospitality is the first textbook to offer students a guide to the influence of culture on service providers as well as its influence on customers, affecting both the supply and demand sides of the industry - organisational behaviour and human resource management, and marketing and consumer behaviour. Given the demand for delivering superior customer value, understanding different cultures from both host and guest sides of tourism and hospitality and the impact of culture on these international industries is an essential part of all students' learning. This book takes a research-based approach critically reviewing seminal cultural theories and evaluating how these influence employee and customer behaviour in service encounters, marketing, and management processes and activities. Individual chapters cover a diverse range of cultural aspects including; intercultural competence and intercultural sensitivity, uncertainty and risk avoidance, context in communication, power distance, indulgence and restraint, time orientation, gender, assertiveness, individualism and collectivism, performance orientation and human orientation. This book integrates international case studies throughout to show the application of theory, includes self-test questions, activities, further reading and a set of PowerPoint slides to accompany each chapter. This will be essential reading for all students and future managers in the fields of Tourism and Hospitality"-- |
| Expansion of summary note |
Provided by publisher |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
TOURISM -- CROSS-CULTURAL STUDIES. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
TOURISM -- MARKETING -- CROSS-CULTURAL STUDIES. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
TOURISM -- MANAGEMENT -- CROSS-CULTURAL STUDIES. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |
| Suppress in OPAC |
No |
